At Flower Delivery Lambeth, we are dedicated to providing the finest fresh flowers to households and businesses throughout the Lambeth area. As a trusted local florist, customer satisfaction is one of our core values. This page explains our returns, refunds, and complaints procedures, emphasising our commitment to outstanding quality with every bouquet we deliver.
We take pride in sourcing and arranging the freshest possible flowers for each order. Our bouquets are hand-crafted on the day of delivery, ensuring they reach you in pristine and vibrant condition. Every flower arrangement delivered in Lambeth is covered by our Fresh Flowers Guarantee.
Should your flowers not meet your expectations for freshness or quality, please review the policies below to learn how we can make things right.
If your flowers are visibly damaged upon arrival, please contact us within 48 hours of delivery. Providing clear photographs of the damage helps us assess the situation quickly. Once we verify the issue, we will offer you the choice of a full refund or a replacement bouquet at no extra charge, delivered as soon as possible. Our team handles each case with care and consideration, ensuring you receive maximum value for your trust in our Lambeth flower delivery service.
Our arrangements are guaranteed to remain fresh for a minimum of 5 days from delivery, provided they are cared for following our included care instructions. If you are disappointed with the longevity or condition of your flowers within this time frame, please get in touch. Our team will review your case and offer a suitable resolution, such as a replacement or partial refund.
We strive to resolve any issues swiftly and fairly. Depending on the circumstances, you may be offered one of the following:
Where possible, we request that all refund or replacement requests are made within 48 hours of delivery to ensure a timely resolution.
Your feedback is vital in helping us maintain our high standards. If you have a complaint regarding your flower order or the service received, please reach out to our customer care team with your order details and a description of the issue. We aim to acknowledge all complaints within one working day and provide a full response within three working days. Every complaint is taken seriously and handled with respect and efficiency by our team in Lambeth.
As your reliable, local Lambeth florist, we are not only committed to delivering exquisite and fresh flowers but also to honest, neighbourly service. Our policies are crafted to reflect the trust our community places in us every day—whether to homes, offices, or businesses nearby. Your satisfaction, and the flowers you receive, are always our highest priorities.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
